Buying a hot tub online: what to check before you order
Buying a hot tub online works when you can check the things a showroom would let you check. Look at the yard, the fit, the tub itself, what the price includes and who delivers and services it. This page shows how that works for the One Model on Vancouver Island.
What do you give up when you buy a hot tub online?
A showroom lets you sit in a tub, look at your options and ask a person. Buying online skips the showroom, so you need another way to get the same checks done.
Good Hot Tubs sells the One Model online, and a local expert on Vancouver Island brings it to your yard, sets it up and looks after it. Each check below has a matching step before you order.
How do you check that the tub fits your yard?
The team looks at your yard with you on a video call before you order. The call covers the things a tape measure and a photo can miss. The tub needs room of 96 by 100 inches, a base at least 86 by 86 inches, a gate opening of at least 42 inches and 90 inches clear overhead.
The same call shows whether your yard needs a crane. That is the case if the tub has to go over a fence, up or down a slope the dolly cannot handle, onto a deck or over the house. You find out before you order, and not on delivery day.
Think of the video call as the showroom visit that comes to you. Have your yard in view and your questions ready. Bring the measurements you have, and the team works through the rest with you.
Is the One Model a good fit for you?
Answer the ten-question check, "Is The One Hot Tub right for me?" It asks about your home and how you would use a hot tub, and you see your result before you give any contact details.
Good Hot Tubs sells one hot tub, so the result tells you whether the One Model is a good match. If it is not, buy a hot tub from a local specialty store.
Can you try the tub before you buy it?
Yes. A One Model is set up and running on Vancouver Island for test soaks. Ask for one when you send your result, and the team arranges a time with you.
Use the visit. Sit in the deep seats and the shallow seats, turn a jet at your seat and lift the hard cover with one hand. See how the cabinet and panel look. Bring the people who will use the tub with you.
What does the price include?
A price means little until you know what is in it. The One Model is $19,995 CAD. It includes the tub, its water-care system, the app (Gecko in.touch 3), the Smartop Upright 3.0 hard cover and standard delivery to your pad. Steps and handrails cost extra.
Your yard may also need a dedicated 240V, 50-amp circuit and a pad. On Vancouver Island, electrical work averages $1,500 to $2,000 and a pad averages $500 to $1,000. The usual total is $21,995 to $22,995. A crane is extra if your yard needs one, and you pay the crane company directly.
Put the list on one page: the tub, the cover, the water-care system, the app, delivery to the pad, the circuit, the pad, steps and handrails, and a crane if you need one. Mark which items are in the $19,995 CAD and which you arrange yourself. The two columns make the real total plain.
Who delivers and who services it?
With an online order, ask who delivers and who stands behind the tub after delivery. For the One Model, a local expert delivers it, sets it up and services it, anywhere on Vancouver Island. If something goes wrong, contact Good Hot Tubs. Under warranty, Good Hot Tubs arranges the repair.
Use these questions with any seller, and compare the answers.
- Who delivers the tub to my yard?
- Who sets it up?
- Who do I call for service?
- How do I reach them?
- What happens under warranty?
When can you order?
Orders open January 1, 2027, starting on Vancouver Island. Until then, you can answer the ten questions, ask for a test soak and have your yard looked at on a video call.
While you wait, get a quote from a licensed electrician and a quote for the pad. You can do both before orders open, so your yard is ready for delivery day.
Questions
Should I buy a hot tub online?
It works if you can check your yard, try the tub and learn who services it. With the One Model, a video call looks at your yard, a test soak is available on Vancouver Island and a local expert services the tub.
How do I buy a hot tub online safely?
Check what the price includes, who delivers and who services the tub, and ask to see the tub in person. Ask every seller for a name and a way to reach them.
Can I see a hot tub in person before buying it online?
For the One Model, yes. A One Model is set up and running on Vancouver Island for test soaks, and the team arranges a time with you.
How does delivery work when you buy a hot tub online?
For the One Model, standard delivery wheels the tub to your pad on a dolly and a cart. A crane is needed if the tub has to go over a fence, up or down a slope, onto a deck or over the house.
Related answers
Is the One Model right for you?
Ten questions about your home and how you would use a hot tub. You see your result before you give any contact details, and you can ask for a test soak on Vancouver Island when you send it.