Questions buyers ask

$19,995 CAD. That includes the tub, its water-care system and app, the Smartop Upright 3.0 hard cover and standard delivery to your pad. Steps and handrails cost extra, and your yard may also need electrical work and a pad.

Most buyers end up choosing from the same few models. The One Model is built around those choices, so the company can put all its effort into one tub. If you want something else, a good local store is the right place to buy it.

Orders open January 1, 2027, starting on Vancouver Island. Until then, answer ten quick questions and send your result. The team replies by email and looks at your yard with you on a free video call.

Yes. A One Model is set up and running on Vancouver Island for test soaks. Ask for one when you send your result, and the team arranges the time with you.

All of Vancouver Island to start, from Victoria to Port Hardy. A local expert brings the tub to your yard and sets it up.

A dedicated 240V, 50-amp circuit, installed by a licensed electrician. It cannot plug into a regular outlet. On Vancouver Island the electrical work usually costs $1,500 to $2,000.

Yes. The salt system uses electricity to make chlorine from salt. Ozone, a floating skimmer and an antimicrobial filter work alongside it.

Standard delivery means the tub is wheeled to your pad on a dolly and a cart. Once your pad, power and water are ready, the local team puts the tub in place, fits the SmarTop cover and works with your electrician on the final hook-up. Then it fills the tub, tests and balances the water, checks that everything works and shows you how to use and look after it. You get 30 days of support after that, with return visits if needed. If the tub has to go over a fence, up or down a slope the dolly cannot handle, onto a deck or over the house, it needs a crane. You hire the crane company and pay it directly, and Good Hot Tubs helps you find one and plans the delivery day with the company you choose.

A pad at least 86 by 86 inches, and clear space of at least 96 inches side to side and 100 inches front to back so the SmarTop cover can open. 18 to 24 inches clear on every side makes service easier. The way in needs a gate opening of at least 42 inches and at least 90 inches clear overhead. Before you order, the team looks at your yard with you on a free video call.

Electrical work, which usually costs $1,500 to $2,000 on the Island, and a pad, which usually costs $500 to $1,000. Steps and handrails cost extra. Some yards also need a crane, and you pay the crane company directly.

Once a week, test the water with a strip, enter the result in the app and check the salt system's run time. If the reading asks, lower pH with cleaning vinegar or raise alkalinity with baking soda. The full routine is on the water care page.

A local expert on the Island delivers, sets up and services the One Model. The warranty covers parts on all major components for 3 years, including the pumps, the control pack and topside, the ozone and salt systems and the SmarTop cover. Labour is covered for 1 year, and the shell structure for 7 years. To use it, you call Good Hot Tubs, and the team arranges the repair.

The warranty covers parts on all major components for 3 years, including the pumps, the control pack and topside, the ozone and salt systems and the SmarTop cover. Labour is covered for 1 year, and the shell structure for 7 years.

Typically $15 to $25 a month, depending on use.

4 to 7 people, across 12 seating positions, deep and shallow.

Gecko in.touch 3. It shows what the Waterlab monitor in the plumbing reads: pH, temperature and ORP, a measure of how well the sanitizer is working. You can check the water on your phone before you get in.

Use a hot tub for a medical condition only on the recommendation and under the care of a medical professional.