What happens on delivery day and at the first fill?
A local expert brings the One Model to your pad and sets it up. Have the pad, the circuit and a clear path ready. The local team does the first fill, tests and balances the water and shows you how to use the tub, and you get 30 days of support after that.
What should you have ready on delivery day?
Before the tub arrives, the pad is in place, the electrical circuit is installed and the path to the pad is clear. The pad is at least 86 by 86 inches with 18 inches clear on every side. The gate opening is at least 42 inches wide, and the route has 90 inches clear overhead.
If your yard needs a crane, you book the crane company, and Good Hot Tubs plans the day with it. Before you order, the team looks at your yard with you on a video call, so these checks are done well before delivery day.
What does the electrical work have to look like?
The circuit is a dedicated 240V circuit on 50 amps, installed by a licensed electrician. In BC, regulated electrical work needs a permit before it starts, according to Technical Safety BC, and a licensed contractor you hire usually applies for it. Ask your electrician to confirm the permit is in place.
On Vancouver Island, the electrical work usually costs $1,500 to $2,000 and a pad usually costs $500 to $1,000. Ask your electrician to finish the work before the delivery date.
What does the local expert do on delivery day?
A local expert on Vancouver Island delivers the One Model and sets it up. The tub is wheeled to your pad on a dolly and a cart, and delivery to your pad is in the price of $19,995 CAD.
Once your pad, power and water are ready, the local team puts the tub in place, fits the SmarTop cover and works with your electrician on the final hook-up. Then it fills the tub, tests and balances the water, checks that everything works and shows you how to use and look after it. You get 30 days of support after that, with return visits if needed. Good Hot Tubs has not decided yet whether a start-up kit comes with the tub.
What happens at the first fill?
The local team does the first fill. The King County public health hot tub guide (Seattle and King County, Washington) says not to operate the pump or the heater unless the hot tub is filled to the recommended operating level, which is why the tub is filled before anything runs.
Once the tub is full and running, the water has to be tested. The One Model's water pump runs 24 hours a day and moves the water through the filter, the ozone chamber, the salt system and the heater. Waterlab reads pH, ORP and temperature, and the Gecko in.touch 3 app shows the readings on your phone.
What do you test and adjust after the first fill, and why?
The CDC says owners are responsible for regularly checking the chlorine and the pH, and for adjusting both. It recommends a pH of 7.0 to 7.8 and a chlorine concentration of at least 3 ppm in a hot tub, and it says chlorine does not work right away. It also says to follow the maker's directions.
For the One Model, the local team tests and balances the water at the first fill. After that, follow the app. Each week you test the water with a strip and enter the result in the app. If the reading asks, lower pH with cleaning vinegar or raise alkalinity with baking soda. The salt system makes chlorine from salt, so there are no specialty chemicals to buy.
The CDC lists what uses up chlorine in a hot tub: sweat, dirt and the mist the jets throw off. It says a higher pH weakens chlorine, and a lower pH makes pipes more likely to corrode. That is why the numbers are checked every week.
ORP is a measure of how well the sanitiser is working. The app shows pH, ORP and temperature, so you can see a change before you lift the cover.
What does the One Model's water-care system and routine look like, and who do you contact?
After set-up, the One Model asks for a short routine. Each week, test the water with a strip, enter the result in the app and check the salt system's run time. Every 3 to 6 months, replace the filter. The salt cell, the part that makes the chlorine, lasts 6 to 18 months.
Once a year, you book a check-up with your local expert. Every 1 to 2 years, drain and refill the tub. If something is off, contact Good Hot Tubs. Under warranty, Good Hot Tubs arranges the repair, and a local expert on the Island services the tub. Orders open January 1, 2027.
The parts work together. ClearCore, an ozone chamber, breaks down contaminants as the water passes through. The Active Skim floating skimmer rises and falls with the water level and pulls leaves, hair and oils off the surface. The antimicrobial filter traps dirt and debris, and the salt system makes chlorine from salt.
You do not need to run any of these by hand. Your part is the weekly strip, the filter every 3 to 6 months and the yearly check-up with your local expert.
Questions
What happens when a hot tub is delivered?
A local expert brings the One Model to your pad on a dolly and a cart, sets it up, fills it and balances the water. You have the pad, the electrical circuit and a clear path ready beforehand.
Can you run a hot tub before it is full?
No. The King County guide says not to run the pump or heater unless the tub is filled to the recommended operating level.
What chemicals do you need after filling a hot tub?
For the One Model, the local team balances the water at the first fill. After that you need only household items: cleaning vinegar to lower pH, baking soda to raise alkalinity, and liquid chlorine if the water needs a shock. The salt system makes the chlorine.
How do you test hot tub water after a refill?
The CDC recommends a pH of 7.0 to 7.8 and at least 3 ppm of chlorine in a hot tub. The One Model owner tests with a strip each week and enters the result in the app.
Sources
General facts on this page come from these public sources. Facts about the One Model come from Good Hot Tubs.
- Staying Happy and Healthy in Your Hot Tub, sixth edition (PDF). Public Health, Seattle and King County.
- Home Pool and Hot Tub Water Treatment and Testing. U.S. Centers for Disease Control and Prevention (CDC).
- Electrical Installation Permits. Technical Safety BC.
Related answers
Is the One Model right for you?
Ten questions about your home and how you would use a hot tub. You see your result before you give any contact details, and you can ask for a test soak on Vancouver Island when you send it.